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Security is of enormous importance to us and we take vital steps to safeguard our customers' information through:
- Website encrypted with Secure Socket Layer (SSL Technology) to keep browsing experience as secure as possible.
- Uses validated Level 1 PCI DSS compliant service provider to protect the security of credit card data.
- Data encryption with multiple encryption keys and dual control to prevent data theft.
- Data-driven authentication with 3D Secure 2 (3DS2) to secure checkout process.
We understand how it is always hard to love an item until you have it in your hands, so for peace of mind, we provide all our customers 14 days to return the item to us from the date of purchase, for any reason!
Simply take note of the following information to process your return and refund.
- Ensure that you will notify us as soon as possible once you have received the item if you change your mind.
- Do not remove the Royal Bag Spa tag which is attached to the item.
- Return with all packaging, dust bags and/or authenticity cards/certificate included in the original order.
- Return Item/s in its original condition, not damaged, soiled or altered.
Alternatively, you can return the item in-store personally.
We are pleased to offer you our premium service via shipping (Complimentary World Wide Insured).
Did we mention that all shipments would be covered by our transit insurance up to a value as great as your item?
Simply keep a copy of the receipt, some photographs of your item, and the parcel when you send it to us.
Thank you for your patronage.
Simply send us an email through our Online Quotation page with a few photos of your item if you would like an estimate of the cost for the service.
Please provide as much detail as you can such as the item’s Material, Brand, and Condition in your email. We will then provide you with an estimated price for the service required.
*Please note that all estimates are subject to change and an exact quote will be provided upon inspection and assessment of the actual bag.
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