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Security is of enormous importance to us and we take vital steps to safeguard our customers' information through:
- Website encrypted with Secure Socket Layer (SSL Technology) to keep browsing experience as secure as possible.
- Uses validated Level 1 PCI DSS compliant service provider to protect the security of credit card data.
- Data encryption with multiple encryption keys and dual control to prevent data theft.
- Data-driven authentication with 3D Secure 2 (3DS2) to secure checkout process.
We understand how it is always hard to love an item until you have it in your hands, so for peace of mind, we provide all our customers 14 days to return the item to us from the date of purchase, for any reason!
Simply take note of the following information to process your return and refund.
- Ensure that you will notify us as soon as possible once you have received the item if you change your mind.
- Do not remove the Royal Bag Spa tag which is attached to the item.
- Return with all packaging, dust bags and/or authenticity cards/certificate included in the original order.
- Return Item/s in its original condition, not damaged, soiled or altered.
Alternatively, you can return the item in-store personally.