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Royal Bag Spa provides a lifetime guarantee on the authenticity of the item we sell or 100% of your money back
including any shipping cost involved.

Being the authorized repairer of many luxury designer groups over the years have provided us with plenty of
information about the stampings, symmetry, stitching, hardware, as well as overall workmanship and material. On
top of that, we combine years of authentication expertise with the power of new technology and currently.
Authentication has become part of our life. All items listed on our website earns an authentic tag!

Other than that, identifying counterfeit has always been the core to our mission; we proudly invested and helped
Entrupy to enhance the world's most advanced authentication technology by artificial intelligence through sharing
valuable data we collected. When it comes to selling preloved luxury designer products, we are more than capable
and committed to protect our lovely customers against counterfeit than anyone else. From decades of experience
and learning, we have become experts in hands-on appraisal.

The technology by using a device, powered by AI, that allows Entrupy to analyze various materials ranging from
canvas and leather to metal and wood. Through millions of microscopic surface images, these high quality data
teaches the algorithm to differentiate between fake and authentic items and over the years of improvement,
authentication accuracy is near perfect.

Australia Shipping (1-5 Business Days)
- Free shipping for orders of and above AUD 150.
- Shipping fees occur under AUD 150.
- Shipment by either Australia Post or TNT courier service.
- All orders are fully insured and trackable online.

International Shipping (3-10 Business Days)
- Exclude tax and custom charges.
- Shipment by either Australia Post, TNT, DHL Express or FedEx.
- All orders are fully insured and trackable online

International Shipping Restrictions
- Exotic leather goods.
- All Crep Protect products.

Australia Returns.
- All returns accepted, for any reason, when initiated within the 14 days from date of purchase.
- Initial shipping costs not refundable if order is under AUD 150.

International Returns
- All returns accepted, for any reason, when initiated within the 14 days from date of purchase.
- Initial shipping cost of AUD 85 per item not refundable.
- Non-payment of import duty and tax will result a return of package to Royal Bag Spa.
- ALL cost of returned package (inbound & outbound) fully deducted from buyer's refund.

Royal Bag Spa understand how it is always hard to love an item until you have it in your hands, so for a peace of
mind, we provide all our customers 14 days to return the item to us from the date of purchase, for any reason!

Simply take note of the following to process your return and refund.

- Make sure you notify us as soon as possible once you received the item if you change your mind.

- Do not remove Royal Bag Spa tag attached to the item.

- Return with all packaging, dust bags and/or authenticity cards/certificate included in the original order.

- Return Item/s in its original condition, not damaged, soiled or altered.

For online purchase returns/canceled orders:

- Through payment of Afterpay or Paypal, a percentage fee will be retained depending on the service provider.
(Afterpay and PayPal do not refund store fees)

- Through payment of Laybuy orders, service fee from the initial payment of the price will apply.

- Through payment of Zip Pay, Bank Transfer and Credit Card, no fees/ hidden fees occurs, full refund will be processed to buyer.

Please do not hesitate to contact us for further clarification if you have more question.
Alternatively, kindly read our Delivery & Returns and Sales Terms & Conditions for more detailed information.