Authenticity is the cornerstone of Royal Bag Spa.

We authenticate all goods on a microscopic level for appropriate
brand markings, date codes, serial tags, hardware workmanship, quality of material,
stitching and hologram stickers to ensure consistency with the year of production.

We authenticate all items through a multi-point, brand specific authentication
process by a trained team of luxury experts before they are accepted for consignment.

We inspect all goods for appropriate brand markings, date codes, serial tags and hologram stickers.
Everything passes through our strict authenticity tests before it is curated into daily sales.

Other than providing a 100% lifetime guarantee of authenticity for every item that we sell
or your money back, meaning that you can shop with peace of mind.

We also offer you a 14 day return policy, allowing you to inspect the bag
in person without any concern of being locked into a sale.

Find out more about Authenticity Guaranteed.

We do not restore items listed on our website unless stated.

All listed items are at its actual condition. However, we will perform a spring clean on the goods
such as polishing the hardware and removing surface dirt and dust, prior to sending it to you.

Items listed will only go through our restoration and reparation process,
as per requested which will incur a service fee.

All items listed will come with a Certificate of Authenticity if it does not come with the original receipt from the Designer brand.

We take great effort to set our prices fairly based upon the current market value and therefore,

prices stated on listed items are firm and final.

Our trained experts evaluate every item meticulously. Proper research is conducted,
such as comparing recent sales from our store and other sellers, in order to determine the most accurate value of the item.

As some vintage collector’s pieces are unique, we also take into consideration its condition and rarity.

Yes, please visit us anytime during our opening hours.

Check our updated hours on Google.

Alternatively, kindly refer to our opening hours here

https://www.royalbagspa.com.au/headquarter

Yes.

Please contact us as soon as possible to process the cancellation within 14 days from date of purchase.

For returns, please refer to our return policy

https://www.royalbagspa.com.au/return-policy-for-sales

All refund will be processed within 1-3 working days upon receiving the returned products.

Yes.

We do offer layby (Laybuy) in-store with 4-8 weeks option depending on the value.

Other than that, we do offer Afterpay, Zippay or Zip Money during checkout.

We accept the following payment methods through the website or in-store purchase.

Credit Card . Debit Card . Paypal . Zippay . Zip Money . Afterpay . Bank Transfer

Please note that only one payment method may be used per purchase through the website.

Kindly return the order within 14 days from the date of purchase for a prompt refund for any reasons if you are not completely satisfied with your purchase.

Please refer to our Delivery & Returns.

https://www.royalbagspa.com.au/delivery-returns

We recommend all our clients to receive an online quotation prior to visiting our store.

However, in the event if it is inconvenient for you to upload multiple items through our online form, please feel free to drop your item/s to our store.

Consignment means we will sell your item/s for you but the item is still legally owned by yourself until it has been sold.
Therefore, you will not receive payment for the item until a sale has been finalized.

Through this method, you will receive the highest possible amount for your item, but
we will require a minimum selling period of 8 weeks aka the consignment period to sell your item.

We will photograph the item/s in our professional photo studio before placing the item/s online
or the display in our store.

We will then contact you through email or mobile once your item has been sold
and you will also receive an email notification once the payment has been processed.

Selling with us is at no cost to you.

Our commission or fees are charged towards the buyer's price.

First, we agree on your desired payout and there are no hidden costs, we then add our commission on top of that.

Our commission are dependent on the final net selling price of your consigned item and we will only charge if the item sells.

Kindly refer to the following payout rate for all items:

- For item/s selling below AUD 300, you will get the amount less AUD 90 of the sold price.

- From AUD 300 to AUD 2000, you will get 70% of the sold price.

- From AUD 2001 and above, you will get 80% of the sold price.

- For item/s selling above AUD 9500, commission will be discussed.

We believe selling your item/s should be as much a luxury experience as
purchasing them in the first place. For us, this means taking care of everything
for you so you can spend more of your time doing the things you love.

Our commission covers our comprehensive selling service which includes
professional quality control, in-house photography, in-house cleaning, pricing research,
description writing, climate-controlled storage, comprehensive insurance, social media marketing,
digital advertising, enquiry management, payment collection, fraud protection, luxury packaging,
worldwide shipping, returns management, insurance cover and
the world's leading authentication technology.

Most importantly, the high quality of our service, unique authentication technology
and unlimited guarantees reduces the risk for all parties
and increases the price that buyers are willing to pay for your items.

Yes, you can collect your item at no additional cost after the minimum consignment period.

There will be a minimum release fee to cover our administration and handling cost
if you would like to collect it prior to the end of the minimum consignment period.

Kindly refer to our Designer List here for your reference.

https://www.royalbagspa.com.au/designers

We will require your bank details when you consign with us.

We will then transfer the agreed amount directly to your bank account
upon a successful sale, and at the same time, you will also receive an email
notifying you of the sold item/s and the amount paid.

In a case where you have yet received the payment when
the item appears as sold, this would mean that the sale is not final yet.

We have a 14-day return policy in which a buyer
can return a purchase, which means that the sale is not final
until this return period has passed.

Your item will therefore appear as sold typically for 2 weeks
before you receive a payment notification by email from us.

Please note that our return policy is 14 days from date of purchase.
However, in a situation where there is a delay in delivery will at the
same time, result in a delay of payment notification. Buyer will be provided
with additional period to decide on the purchase if the delivery has been
delayed and purchase arrived on the 14^th day.

For example, in the case of international orders,
shipping and customs can delay delivery and therefore your payment
notification will be extended by an additional 1-2 weeks.

If your item appears as sold and it's been less
than a month, please rest assured that we have automated systems
tracking all outstanding payments and you will be notified
at the earliest possible date.

If your item appears as sold and believe that the time
frame is longer than the above time frame stated,
please drop us a note and we'll be glad to check it for you!

We hope that you are able to provide us with all original elements as this makes your item more desirable, but we do accept them if you can’t find them.

We use data collected from our previous records to set prices according to designer, item type, age, condition and the current market demand.

We take great efforts to set our prices fairly based on current market value and our goal is to sell your items at the highest possible price.

We accept authentic women's and men's handbag, wallet, accessory, fine jewellery, shoes and watches.

Item/s must be in well used (moderate wear), good (light wear), pristine (excellent), or new condition.

For a complete list of brands we accept, please refer to Designer List

https://www.royalbagspa.com.au/designers

We require at least 8 weeks of adequate selling period and should you require the item before then, please note that there will be a minimum release fee of AUD120 to cover processing time spent.

We offer a wide range of cleaning and repair services from simple spot cleaning
to full lining replacements, and charges are priced according to the size, condition
and work involved to complete the task on your bag.

Thus, we hope for your understanding that we will require you
to proceed with our Online Quotation form to submit some photos so that
we can carry out an assessment to have your item properly quoted.

We do not have a set price list available, as each item needs to be
assessed before we are able to give an exact price. As most situations are unique,
we have a range of bespoke solutions to clean, restore or repair your item.

We determine the pricing of each service on an item-by-item basis,
considering the customer’s overall goals to achieve results. We take
into heavy consideration on what you are looking for and we will suggest
the best approaches to get you there.

As our pricing is determined by the time and the type of service required
for each individual repair, there is not much room for a discount, although
there are some exceptions!

With our long-standing customers, we are often trusted to select the services
we feel are best without providing quotes first. This saves us time, allowing us
to offer lower pricing for groups of bags. Of course, it takes a while to develop
that level of understanding, so we always like to begin a relationship
with photos and quotes on a per-bag basis.

We can clean, restore and repair shoes, wallets, jackets and accessories too.

However, we DO NOT work on oversize luggage, vehicle or furniture.

On average, our services takes from 2-4 weeks to complete after
we receive your bag. Occasionally, we are able to group bags requiring
similar services, which results in the work being completed more quickly.

Authentications and simple repairs are usually headed home within a week or two.

We do not offer any formal type of rush service, but based on availability and with enough notice, we may be able to accommodate specific deadlines.

We would love to, but unfortunately, this would significantly slow down our
workflow and not all our employees can take photos well enough
to present the item in its actual form.

In a situation where photos do not always reflect results accurately.
Small changes in lighting can make a handbag look completely different
and may be misleading.

If you are not pleased with the results upon receiving your bag, we will do everything
possible to make sure that you are satisfied.

A spa service will not make your bag look new forever. The finishes applied
will age similarly, to how the leather did originally. You can extend the life
of your handbag with careful carrying and proper storage.

In a usual situation, we’d like to see a bag every 12 to 24 months
for a spa service, depending on how much it’s been worn in that time.
Light wear may only require us to perform minor touchup that will not
cost as much compared to the whole restoration service.

We take payment prior to any work carried out on the item, your estimated lead-time will not commence until we have received appropriate authorization and payment to go ahead with the work.

Your bag is insured while in transit and in our spa for fire, loss or theft.

You must let us know of any changes or cancellation to the work due to be carried out on your item within 24 hours upon confirmation of service.

Our repair/restoration services are under warranty for 6 months, which
includes but is not limited to stitch work, metalwork, tears to leather tabs and zips.

We will swiftly repair or replace these for you in the event there has
been no signs of overloading, over stuffing or misuse.

General wear and tear will not be covered.

The time frame can take from 2 days up to 4 weeks depending on the condition of services of each item.

Authentication and simple repairs will be completed faster.

We work with good faith to produce the best result.

All we ask is the allowance of your patience which we deeply appreciates.

Dry cleaning is not what we provide in our workshop.

Our specialist only practice precise hand cleaning for any item that requires cleaning.

No item will be cleaned by any type of cleaning machine.

We accept all credit cards (American Express, Visa, Mastercard, or Debit Card) for all services that we provide.

Alternatively, we do accept bank transfer too.

Royal Bag Spa do not hold/store credit card details, payment will be processed on the spot as agreed.

We put effort to send the completed item/s with signature upon delivery & insured to make sure that the item will arrived to you without disappointment.

Item/s will be wrapped in tissue paper with plastic protector and sent in an appropriate sized box.

Hands-on services are very tight on price adjustment due to labour-intensive cost involved (especially in Australia), but we will try our best to work on the inclusion and exclusion of services which is the most relevant for your item/s, at the same time saving unnecessary cost.

All domestic packages are shipped with Australia Post, or
we will exceptionally ship with TNT Courier Service depending on the size of the item
and signature confirmation is required.

Our parcel are shipped in non-descriptive packaging.

Standard shipping will take approximately 6-9 business days to arrive from the order date:

- Domestic shipping is FREE for all orders of or above AUD 75

- Shipping cost will cost up to $20, depending on the area code for all orders below $75

Please note that purchases placed after 3pm (GMT+10) are considered as made
the next business day. Fulfillments are not processed on weekends and public holidays.

Depending on the shipping type, you should expect to receive your tracking details
1-3 business days after you have placed your order.

All shipments are tracked, insured, and require signature confirmation upon delivery.

Unfortunately, we do not provide same day delivery service.

However, we are able to arrange this service at an additional cost depending
on the courier charges and the possibility of same day delivery in your address.

Kindly contact us as soon as possible once you have placed the order.

International shipping will take approximately 3-10 business days
to arrive from the order date.

We ship internationally with DHL Express, or we will exceptionally ship
with FedEx or TNT depending on location.

Shipping costs are as follows:

AUD 85 for all international orders

Please note that customers are responsible upon delivery for
any import duties, goods and services tax (GST), value added tax (VAT),
customs fees, and any other tax on top of the Royal Bag Spa purchase price.

Delivery delays may occur due to external factors such as customs clearance.

Items made of exotic materials and Crep Protect products cannot be shipped internationally.

All shipments are tracked and insured.

When you complete your purchase, you will receive an email confirming
that we have received it and it is processing.

Processing may take up to 2 business days.

We will proceed with the shipment of your purchase once approved and
you will receive a shipping confirmation email.

Once an order has been processed and shipped, we cannot edit the shipping address.

However, you can contact the carrier to see if they can make edits on their end:

Australia Post: 13 76 78

FedEx: +61132610

TNT: +61 2 8304 8000

DHL Express: +61 7 3724 5700

Please double-check your shipping information on your order confirmation
to confirm the order was shipped to the correct address if your package
shows as delivered but you have not received it.

You may also want to check with housemates or neighbours
who may have accepted the package for you.

Please reach out to [email protected] with your order number
if the package has not shown up so that we can assist you.

As your purchase will be prepared quickly for dispatch, please contact us as soon as possible
to cancel or make any changes to an order while we are unable to cancel an order once
it has been dispatched.

We authenticate Handbag, Wallet, Eyewear, Jewellery and Shoes.

For brands that we authenticate, please refer to our Designer Brand list.

https://www.royalbagspa.com.au/designers

We do not provide authentication services through online photos due to the inaccuracy of information over photos most of the time.

We practice to provide an accurate information on reviewed item so we only authenticate on a microscopic level due to the high level of fakes going around lately and if necessary, we need to touch and weigh your item too.

On average, next working day up to 3 working days will be required, could be the earlier most of the time.

It will only take longer when it comes to high-level counterfeit, as we will require more steps to go through thorough details with our partnered authenticators around the world.