We authenticate all goods on a microscopic level for appropriate brand markings, date codes, serial tags, hardware workmanship, quality of material, stitching and hologram stickers to ensure consistency with the year of production.
We authenticate all items through a multi-point, brand specific authentication process by a trained team of luxury experts before they are accepted for consignment.
We inspect all goods for appropriate brand markings, date codes, serial tags and hologram stickers. Everything passes through our strict authenticity tests before it is curated into daily sales.
Other than providing a 100% lifetime guarantee of authenticity for every item that we sell or your money back, meaning that you can shop with peace of mind.
We also offer you a 14 day return policy, allowing you to inspect the bag in person without any concern of being locked into a sale.
We do not restore items listed on our website unless stated.
All listed items are at its actual condition. However, we will perform a spring clean on the goods such as polishing the hardware and removing surface dirt and dust, prior to sending it to you.
Items listed will only go through our restoration and reparation process, as per requested which will incur a service fee.
Does all the items come with a Certificate of Authenticity?
All items listed will come with a Certificate of Authenticity if it does not come with the original receipt from the Designer brand.
Are prices negotiable?
We take great effort to set our prices fairly based upon the current market value and therefore,
prices stated on listed items are firm and final.
How are prices determined?
Our trained experts evaluate every item meticulously. Proper research is conducted, such as comparing recent sales from our store and other sellers, in order to determine the most accurate value of the item.
As some vintage collector’s pieces are unique, we also take into consideration its condition and rarity.
Do you have a physical store where I can view the item?
Yes, please visit us anytime during our opening hours.
Check our updated hours on Google.
Alternatively, kindly refer to our opening hours here
Can I just drop my bag into your store without receiving an online estimate?
We recommend all our clients to receive an online quotation prior to visiting our store.
However, in the event if it is inconvenient for you to upload multiple items through our online form, please feel free to drop your item/s to our store.
What does Consignment mean and the process involve?
Consignment means we will sell your item/s for you but the item is still legally owned by yourself until it has been sold. Therefore, you will not receive payment for the item until a sale has been finalized.
Through this method, you will receive the highest possible amount for your item, but we will require a minimum selling period of 8 weeks aka the consignment period to sell your item.
We will photograph the item/s in our professional photo studio before placing the item/s online or the display in our store.
We will then contact you through email or mobile once your item has been sold and you will also receive an email notification once the payment has been processed.
What are your consignment fees or commission on consignment?
Selling with us is at no cost to you.
Our commission or fees are charged towards the buyer's price.
First, we agree on your desired payout and there are no hidden costs, we then add our commission on top of that.
Our commission are dependent on the final net selling price of your consigned item and we will only charge if the item sells.
Kindly refer to the following payout rate for all items:
- For item/s selling below AUD 300, you will get the amount less AUD 90 of the sold price.
- From AUD 300 to AUD 2000, you will get 70% of the sold price.
- From AUD 2001 and above, you will get 80% of the sold price.
- For item/s selling above AUD 9500, commission will be discussed.
Why do you charge up to 30% on consignment?
We believe selling your item/s should be as much a luxury experience as purchasing them in the first place. For us, this means taking care of everything for you so you can spend more of your time doing the things you love.
Our commission covers our comprehensive selling service which includes professional quality control, in-house photography, in-house cleaning, pricing research, description writing, climate-controlled storage, comprehensive insurance, social media marketing, digital advertising, enquiry management, payment collection, fraud protection, luxury packaging, worldwide shipping, returns management, insurance cover and the world's leading authentication technology.
Most importantly, the high quality of our service, unique authentication technology and unlimited guarantees reduces the risk for all parties and increases the price that buyers are willing to pay for your items.
Can I collect my item if it does not sell?
Yes, you can collect your item at no additional cost after the minimum consignment period.
There will be a minimum release fee to cover our administration and handling cost if you would like to collect it prior to the end of the minimum consignment period.
What Designers do you accept?
Kindly refer to our Designer List here for your reference.
We will require your bank details when you consign with us.
We will then transfer the agreed amount directly to your bank account upon a successful sale, and at the same time, you will also receive an email notifying you of the sold item/s and the amount paid.
My item appears as sold, why haven’t I been paid?
In a case where you have yet received the payment when the item appears as sold, this would mean that the sale is not final yet.
We have a 14-day return policy in which a buyer can return a purchase, which means that the sale is not final until this return period has passed.
Your item will therefore appear as sold typically for 2 weeks before you receive a payment notification by email from us.
Please note that our return policy is 14 days from date of purchase. However, in a situation where there is a delay in delivery will at the same time, result in a delay of payment notification. Buyer will be provided with additional period to decide on the purchase if the delivery has been delayed and purchase arrived on the 14th day.
For example, in the case of international orders, shipping and customs can delay delivery and therefore your payment notification will be extended by an additional 1-2 weeks.
If your item appears as sold and it's been less than a month, please rest assured that we have automated systems tracking all outstanding payments and you will be notified at the earliest possible date.
If your item appears as sold and believe that the time frame is longer than the above time frame stated, please drop us a note and we'll be glad to check it for you!
I can’t find the original receipt, dustbag and box, does this matter?
We hope that you are able to provide us with all original elements as this makes your item more desirable, but we do accept them if you can’t find them.
How Do You Determine Prices?
We use data collected from our previous records to set prices according to designer, item type, age, condition and the current market demand.
We take great efforts to set our prices fairly based on current market value and our goal is to sell your items at the highest possible price.
What Do You Accept?
We accept authentic women's and men's handbag, wallet, accessory, fine jewellery, shoes and watches.
Item/s must be in well used (moderate wear), good (light wear), pristine (excellent), or new condition.
For a complete list of brands we accept, please refer to Designer List
We require at least 8 weeks of adequate selling period and should you require the item before then, please note that there will be a minimum release fee of AUD120 to cover processing time spent.
How much is it to clean and repair my bag?
We offer a wide range of cleaning and repair services from simple spot cleaning to full lining replacements, and charges are priced according to the size, condition and work involved to complete the task on your bag.
Thus, we hope for your understanding that we will require you to proceed with our Online Quotation form to submit some photos so that we can carry out an assessment to have your item properly quoted.
Do you have a price list?
We do not have a set price list available, as each item needs to be assessed before we are able to give an exact price. As most situations are unique, we have a range of bespoke solutions to clean, restore or repair your item.
How is pricing determined?
We determine the pricing of each service on an item-by-item basis, considering the customer’s overall goals to achieve results. We take into heavy consideration on what you are looking for and we will suggest the best approaches to get you there.
Do you offer discounts on multiple bags?
As our pricing is determined by the time and the type of service required for each individual repair, there is not much room for a discount, although there are some exceptions!
With our long-standing customers, we are often trusted to select the services we feel are best without providing quotes first. This saves us time, allowing us to offer lower pricing for groups of bags. Of course, it takes a while to develop that level of understanding, so we always like to begin a relationship with photos and quotes on a per-bag basis.
Do you only work on handbags?
We can clean, restore and repair shoes, wallets, jackets and accessories too.
However, we DO NOT work on oversize luggage, vehicle or furniture.
What is the normal turnaround time for a service?
On average, our services takes from 2-4 weeks to complete after we receive your bag. Occasionally, we are able to group bags requiring similar services, which results in the work being completed more quickly.
Authentications and simple repairs are usually headed home within a week or two.
Can you expedite services?
We do not offer any formal type of rush service, but based on availability and with enough notice, we may be able to accommodate specific deadlines.
Can you send me photos of the bag before shipping the bag back to me?
We would love to, but unfortunately, this would significantly slow down our workflow and not all our employees can take photos well enough to present the item in its actual form.
In a situation where photos do not always reflect results accurately. Small changes in lighting can make a handbag look completely different and may be misleading.
If you are not pleased with the results upon receiving your bag, we will do everything possible to make sure that you are satisfied.
How long does a full restore service last?
A spa service will not make your bag look new forever. The finishes applied will age similarly, to how the leather did originally. You can extend the life of your handbag with careful carrying and proper storage.
In a usual situation, we’d like to see a bag every 12 to 24 months for a spa service, depending on how much it’s been worn in that time. Light wear may only require us to perform minor touchup that will not cost as much compared to the whole restoration service.
When do I make payment?
We take payment prior to any work carried out on the item, your estimated lead-time will not commence until we have received appropriate authorization and payment to go ahead with the work.
Is my item insured while with you?
Your bag is insured while in transit and in our spa for fire, loss or theft.
I changed my mind and is it possible to cancel the service due to be carried out on my item?
You must let us know of any changes or cancellation to the work due to be carried out on your item within 24 hours upon confirmation of service.
Do you offer a warranty on your restoration services?
Our repair/restoration services are under warranty for 6 months, which includes but is not limited to stitch work, metalwork, tears to leather tabs and zips.
We will swiftly repair or replace these for you in the event there has been no signs of overloading, over stuffing or misuse.
General wear and tear will not be covered.
How Long Does It Take To Get My Item Done?
The time frame can take from 2 days up to 4 weeks depending on the condition of services of each item.
Authentication and simple repairs will be completed faster.
We work with good faith to produce the best result.
All we ask is the allowance of your patience which we deeply appreciates.
Do You Dry Clean Leather Bags Or Jackets With Machines?
Dry cleaning is not what we provide in our workshop.
Our specialist only practice precise hand cleaning for any item that requires cleaning.
No item will be cleaned by any type of cleaning machine.
How Do I Pay After I Have Shipped The Item To You?
We accept all credit cards (American Express, Visa, Mastercard, or Debit Card) for all services that we provide.
Alternatively, we do accept bank transfer too.
Royal Bag Spa do not hold/store credit card details, payment will be processed on the spot as agreed.
How Will The Item Be Shipped Back?
We put effort to send the completed item/s with signature upon delivery & insured to make sure that the item will arrived to you without disappointment.
Item/s will be wrapped in tissue paper with plastic protector and sent in an appropriate sized box.
Are Prices Negotiable Or Possibly Discounted With More Items For Service?
Hands-on services are very tight on price adjustment due to labour-intensive cost involved (especially in Australia), but we will try our best to work on the inclusion and exclusion of services which is the most relevant for your item/s, at the same time saving unnecessary cost.
Domestic Shipping Information for Purchases
All domestic packages are shipped with Australia Post, or we will exceptionally ship with TNT Courier Service depending on the size of the item and signature confirmation is required.
Our parcel are shipped in non-descriptive packaging.
Standard shipping will take approximately 6-9 business days to arrive from the order date:
- Domestic shipping is FREE for all orders of or above AUD 75
- Shipping cost will cost up to $20, depending on the area code for all orders below $75
Please note that purchases placed after 3pm (GMT+10) are considered as made the next business day. Fulfillments are not processed on weekends and public holidays.
Depending on the shipping type, you should expect to receive your tracking details 1-3 business days after you have placed your order.
All shipments are tracked, insured, and require signature confirmation upon delivery.
Domestic Same Day Delivery
Unfortunately, we do not provide same day delivery service.
However, we are able to arrange this service at an additional cost depending on the courier charges and the possibility of same day delivery in your address.
Kindly contact us as soon as possible once you have placed the order.
International Shipping Information for Purchases
International shipping will take approximately 3-10 business days to arrive from the order date.
We ship internationally with DHL Express, or we will exceptionally ship with FedEx or TNT depending on location.
Shipping costs are as follows:
AUD 85 for all international orders
Please note that customers are responsible upon delivery for any import duties, goods and services tax (GST), value added tax (VAT), customs fees, and any other tax on top of the Royal Bag Spa purchase price.
Delivery delays may occur due to external factors such as customs clearance.
Items made of exotic materials and Crep Protect products cannot be shipped internationally.
All shipments are tracked and insured.
Do you provide purchase and shipping confirmation?
When you complete your purchase, you will receive an email confirming that we have received it and it is processing.
Processing may take up to 2 business days.
We will proceed with the shipment of your purchase once approved and you will receive a shipping confirmation email.
Can I change my address after placing an order?
Once an order has been processed and shipped, we cannot edit the shipping address.
However, you can contact the carrier to see if they can make edits on their end:
Australia Post: 13 76 78
TNT: +61 2 8304 8000
DHL Express: +61 7 3724 5700
What if my order shows as delivered, but I have not received it?
Please double-check your shipping information on your order confirmation to confirm the order was shipped to the correct address if your package shows as delivered but you have not received it.
You may also want to check with housemates or neighbours who may have accepted the package for you.
Please reach out to [email protected] with your order number if the package has not shown up so that we can assist you.
As your purchase will be prepared quickly for dispatch, please contact us as soon as possible to cancel or make any changes to an order while we are unable to cancel an order once it has been dispatched.
What We Authenticate?
We authenticate Handbag, Wallet, Eyewear, Jewellery and Shoes.
For brands that we authenticate, please refer to our Designer Brand list.
We do not provide authentication services through online photos due to the inaccuracy of information over photos most of the time.
We practice to provide an accurate information on reviewed item so we only authenticate on a microscopic level due to the high level of fakes going around lately and if necessary, we need to touch and weigh your item too.
What Is The Turnaround Time?
On average, next working day up to 3 working days will be required, could be the earlier most of the time.
It will only take longer when it comes to high-level counterfeit, as we will require more steps to go through thorough details with our partnered authenticators around the world.
Royal Bag Spa provides a lifetime guarantee on the authenticity of the item we sell or 100% of your money back including any shipping cost involved.
Being the authorized repairer of many luxury designer groups over the years have provided us with plenty of information about the stampings, symmetry, stitching, hardware, as well as overall workmanship and material. On top of that, we combine years of authentication expertise with the power of new technology and currently. Authentication has become part of our life. All items listed on our website earns an authentic tag!
Other than that, identifying counterfeit has always been the core to our mission; we proudly invested and helped Entrupy to enhance the world's most advanced authentication technology by artificial intelligence through sharing valuable data we collected. When it comes to selling preloved luxury designer products, we are more than capable and committed to protect our lovely customers against counterfeit than anyone else. From decades of experience and learning, we have become experts in hands-on appraisal.
The technology by using a device, powered by AI, that allows Entrupy to analyze various materials ranging from canvas and leather to metal and wood. Through millions of microscopic surface images, these high quality data teaches the algorithm to differentiate between fake and authentic items and over the years of improvement, authentication accuracy is near perfect.